... to improve communicaton and cut costs.
No surprises here, but call centres have found that switching to SMS can greatly improve customer satisfaction. No more waiting in a queue, or navigating a complex IVR system to find out a simple piece of information such as a current balance.
A recent report states that:
'SMS efficiently replaces the need for live agents, as well as IVR systems, for many simple service inquiries including order status, payment reminders, account activity alerts, delivery notifications, security alerts, and more, allowing live agents to spend time on dealing with more complex customer inquiries.'
Systems such as our own txt4ever allow SMS Marketing and SMS Customer Relationships to be easily managed through web-based interfaces or IP-based systems.
