This comes as no surprise, but a survey carried out by Mformation and reported on the BBC stated that 61% of users found setting up a new phone harder than moving bank accounts. And 85% of people said it was extremely difficult.
Whilst the handset manufacturers keep telling us that we want new features all the time, it would appear that most users are not that interested. 61% of people said that they did not bother using an application if they couldn't use it straight away.
We know that people are impateint when it comes to their phone. It also show that there is not sufficient reward in using extra features to bother with learning them. This supports my own view that most people want SMS and voice form their phones, and just aren't interested in other features.
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